Privacy Policy

Last modified: October 13, 2026

1. Introduction

   Scaffold Hub Auction Brokers Ltd. (“Scaffold Hub”, “we”, “our”, and “us”) recognizes the importance of protecting the privacy and the rights of individuals in relation to their personal information. The purpose of this privacy policy (“Privacy Policy”) is to inform you about our privacy practices, including how we collect, use and disclose your Personal Information in relation to your use of our website.

   This policy describes:

   • How we collect, use, disclose and protect the personal information of individuals (the “user”, “you”, or “your”) who access our website (available at for www.scaffoldhub.com, the “Website”).
   • The types of information we may collect from you or that you may provide when you use our Website; and
   • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

   We will only use your personal information in accordance with this policy unless otherwise required by applicable law.

2. Privacy Policy Updates

   This Privacy Policy is current as of the “last modified” date which appears at the top of this page. We may make changes to this Privacy Policy from time to time, which will become immediately effective when published in a revised Privacy Policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means.

   Please review this Privacy Policy carefully. By submitting your personal information (“Personal Information”) to us, by using our Website, or by voluntarily interacting with us, you consent to our collection, use and disclosure of your Personal Information as set out in this Privacy Policy and as revised from time to time.

3. What is Personal Information?

   Personal Information means information about an identifiable individual as described under Canadian privacy laws, which may include, but is not limited to, your name, home address, e-mail address and telephone number. Personal Information does not include any contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, or work e-mail address.

   Personal Information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.

4. Your Consent to Collection, Use and Disclosure

   We collect, use and disclose your Personal Information with your consent or as permitted or required by Canadian privacy laws. How we obtain your consent may be express or implied and will depend on the circumstances, as well as the sensitivity of the information collected. If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of that Personal Information as outlined in this Privacy Policy.

   If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact our Privacy Officer using the information in the “Contact Information” section below. In some cases, withdrawal of your consent may mean that we will no longer be able to provide you access to our Website.

5. The Privacy of Minors

   Our Website is not intended for individuals under the legal age of majority in their respective provinces. This means individuals under

   • 18 years old in Alberta;
   • 19 years old in most provinces and territories including Ontario and British Columbia, and
   • 21 years old in Quebec.

   We do not knowingly collect the Personal Information of minors or those individuals who are under the legal age of majority in their respective provinces. Should Scaffold Hub discover that we have collected the Personal Information from individuals under the legal age of majority (as described above), we will delete it promptly.

6. Types of Information We Collect, Use, Disclose and Process

   If you access or use our Website, Scaffold Hub may collect, either directly or through an authorized third-party, use, disclose and process the following types of information from and about you, in compliance with applicable privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA):

   What Information We May Collect	How We Use the Information and How It is Collected	Who We Disclosed It To
   Account Registration Information, including, but not limited to a registrant’s: Name; contact information (such as phone number and email address); country/province; login credentials (username, password); tax number (where applicable);	Account registration information is used to allow you to access and use some or all of our products and services, communicate with you, and improve the security, performance, and functionality of the Website.	Account registration information is only made available to us in full, but may be shared with others you transact with where there is a need to know such information to provide you (or them) the services. Where an offer is accepted on goods being listed on the Website, we share the buyer’s and seller’s names, phone numbers and email addresses to allow the parties to facilitate a communication during the 14-day verification period. This information may be shared with our payment processing products and the escrow agent you use to perform a transaction, such as: Stripe Escrow.com Where we have your consent to do, this information may be used for marketing.
   Listing and Transactional Information, including, but not limited to: The goods for sale; The price of the goods; Descriptions, quantities, condition and photographs of the goods; the general location (city, province) where the goods are located; Any correspondence between sellers and buyers through the Website; Any other information you may provide as part of a listing;	Listing and transactional information is used to provide you our products and services, communicate with you, and improve the security, performance, and functionality of the Website.	Listing information is publicly available to any other users or visitors of the Website. Any communications between you and us, or you and another user, will only be shared with the other user and any other third-parties who have a need to know the information to provide the services. This may be shared with our payment processing providers and the escrow agent, such as: Stripe Escrow.com This information is not used for marketing or profiling.
   Technical Information, including, but not limited to: IP address; Browser type; Operating system; and Device information.	Technical information is automatically collected to ensure and improve the security, performance, and optional functionality of our Website. This type of information is collected through automated technologies or interactions. As you navigate through and use our Website, we may automatically collect the following types of data through cookies, and other tracking technologies: usage details, traffic data, location data and information about your computer and internet connection, including your IP address, operating system, and browser type.	Technical information may be shared with hosting and cybersecurity service providers to ensure platform security and performance. This information is not used for marketing or profiling.
   Usage Information, including, but not limited to: The pages you visit; The Listings you view; The actions you take;	We primarily use this data for analytics and to enhance your overall user experience, and to monitor use of the Website and Services to support their proper functioning and further improvement and optimization. This information is collected when you: when you sign up for our Website; when you access or use our Website or Services; during communications between you and our representatives; and during communications between you and other users on the Website.	Usage data may be disclosed to analytics partners to help us understand user behavior and improve our Website functionality. This data is aggregated and anonymized wherever possible.

7. Custody of Personal Information

   Scaffold Hub uses strong security practices to store and protect your personal information. Your data is securely stored on encrypted servers, protected by best-in-class firewalls and comprehensive security protocols:

   • Access Control: Access is strictly limited to authorized staff trained in data security and privacy, who follow strict confidentiality policies.
   • Digital Security: We regularly update our systems with advanced encryption and technologies to prevent and address vulnerabilities.
   • Data Backups: Regular backups are maintained to ensure data resilience against loss, system failures, or malicious threats.
   • Data Retention: Personal information is retained only as long as necessary to fulfill service obligations or meet legal requirements.
   • Data Disposal: After the retention period, data is securely deleted or de-identified using industry-standard methods in compliance with PIPA.
   • Security Monitoring: Technical data is used for ongoing audits and risk assessments to protect against unauthorized access and breaches.

8. How We Share Your Personal Information

   If we provide information to third-party service providers (as noted in Section 6 of this Policy), we require that the service providers keep your Personal Information secure and only handle it for limited purposes. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes.

   Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our rights, operations or property; (f) to allow us to pursue available remedies or limit the damages that we may sustain.

   If we otherwise intend to disclose your Personal Information to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent.

9. How We Secure Your Personal Information

   At Scaffold Hub, we take data security and privacy seriously. We implement a range of technical and organizational measures to protect your personal information from unauthorized access, loss, or corruption. These include:

   • Encryption: We encrypt your data both at rest and in transit using advanced encryption algorithms, ensuring it remains unreadable without proper authorization.
   • Anonymization: Where possible, we anonymize your data—especially for analytics and planning—by removing or masking identifiers like your name, email, or phone number.
   • Firewalls and Access Control: We use firewalls and strict access controls to protect our servers and databases. Only trained and authorized staff can access your personal information, and they must follow strict confidentiality and data handling protocols.
   • Data Backups and Retention: We perform regular backups to ensure data durability and resilience against loss or malicious threats. Personal information is retained only as long as necessary to fulfill service obligations or comply with legal requirements.
   • Data Disposal: Once the retention period ends, we securely delete or de-identify your data using industry-standard methods in compliance with PIPA.
   • Ongoing Monitoring: We continuously monitor and update our security practices to meet evolving standards and regulatory requirements.

   The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

   Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Accordingly, any Personal Information or other information which you transmit to us online is transmitted at your own risk. We endeavour to take all reasonable steps to protect the Personal Information you may transmit to us or from our Website and Services. Once we do receive your transmission, we will also make our best efforts to ensure its security.

10. Cross-Border Transfers

    Your Personal Information may be transferred or processed outside of Canada, including to jurisdictions where our service providers operate, such as the United States. Other jurisdictions may have different data protection rules than Canada. While your Personal Information is outside of Canada, it is subject to the laws of the country in which it is located. Those laws may require disclosure of your Personal Information to authorities in that country. For more information, please contact our Privacy Officer using the information set out in the “Contact Information” section below.

11. Getting and Withdrawing Your Consent

    We only collect information by lawful means. As part of using our Website or interacting with us, we may collect and process some details about you. When we do so, we will collect, use or share your personal information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission based on implied consent (including through this privacy policy) or through other means (such as express consent). However, in some situations, the law allows us to collect, use or disclose Personal Information without your consent.

    You can withdraw your consent to the collection, use or disclosure of your information at any time by contacting our Privacy Officer using the information set out in the “Contact Information” section below. However, in some cases withdrawing your consent will mean that we can no longer provide you with access to the Website or perform certain tasks where the information is required to do so.

12. Accessing Your Personal Information

    You have the right to access the personal information we hold about you. In accordance with PIPA, you may also request that we update, correct, or delete your personal information at any time. To exercise these rights, please submit a written request specifying the information you wish to access, update, or remove. You can contact our Privacy Officer by email at privacy@scaffoldhub.com.

    We will respond to your request within 45 days, as required by PIPA. To protect your privacy, we may ask you to verify your identity before fulfilling your request. In some cases, we may charge a reasonable fee based on the volume or complexity of the information requested. If you identify any inaccuracies in your personal information, please notify us promptly. We will make the necessary corrections in accordance with PIPA.

    If you have concerns or complaints about how we handle your personal information, please contact our Privacy Officer at privacy@scaffoldhub.com. We are committed to resolving any issues. If you are not satisfied with our response, you may also contact the Office of the Information and Privacy Commissioner of Alberta at https://oipc.bc.ca.

13. Data Subject Rights

    You may request access to any Personal Information we hold about you at any time by contacting us (see “Contact Information” below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by emailing it to you).

    If you believe that Personal Information, we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider whether the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating that you disagree with it, together with your requested amendment. If we correct your Personal Information, we will, so far as is reasonably practicable, inform every other person to whom we have disclosed that information of the correction.

    For Quebec residents, you are entitled to the following additional data subject rights in respect of your personal information, including:

    • Your right to deletion – You have the right to ask us to delete your personal information in certain circumstances.
    • Your right to be informed of and submit observations regarding automated decision making – You have the right to ask us for additional information on processing on automated decision making and the right to submit observations to a designated individual within the organization.
    • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
    • Right to be informed. You have the right to be informed about what personal information is collected, used, disclosed, retained, and deleted. Even if this is what this notice is meant to achieve, you may request additional information to clarify the extent of your consent.

    We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or to give effect to other data subject rights you may be entitled. In certain situations, we may not be able to fulfil your request. If that is the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information you request access to may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.

14. Data Retention

    Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

    For Quebec Residents, if your data is anonymized, we will comply with Quebec laws and regulations ensuring your Personal Information is anonymized in accordance with generally accepted best practices and the criteria and terms determined by the regulation.

15. Our Use of Cookies and Other Tracking Technologies

    We use cookies and similar tracking technologies across our Website and Services to enhance your experience and deliver relevant content. These technologies help us remember your preferences, improve functionality, and support analytics and advertising efforts.

    We use the following types of cookies and tracking tools:

    • Essential Cookies: Required for the core functionality and security of our Website. These enable features like login, account access, and fraud prevention. These cookies are necessary and cannot be disabled.
    • Functional Cookies: Enhance your experience by remembering preferences such as language, region, and display settings. They also help us deliver personalized content and recommendations.
    • Analytical Cookies: Collect data on how you interact with our Website, such as pages visited, actions taken, and errors encountered, to help us improve performance and user experience.
    • Other Tracking Technologies: We may also use pixels, and, where we have your consent to, location tracking to gather insights into your usage patterns and improve our services.

    You can manage your cookie preferences through your browser settings or opt-out tools where applicable.

16. Third Party Websites and Services

    This Privacy Policy does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third party websites or products or services.

17. Changes to Our Privacy Policy

    We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on Scaffold Hub’s Website and will be effective from the date of posting. You are responsible for checking if any amendments have been made to this Privacy Policy. Your continued use of our Website following a change to this privacy policy will constitute your consent to collection, use, and disclosure of your personal information as described in the amended Privacy Policy.

18. Contact Information

    We welcome your questions, comments, complaints and requests regarding this Privacy Policy and our privacy practices. We have appointed a Privacy Officer responsible for compliance with Canadian privacy laws. Please contact our Privacy Officer at:

    Email: privacy@scaffoldhub.com

    We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above. Please note that we may need to confirm your identity or request additional details in order to process your request.